EXTENDED 100 DAYS RETURN POLICY
Bought something, but it didn’t quite fit? Wasn’t what you expected, or simply changed your mind? Don’t panic!
All orders placed or delivered from November 1st - December 31st, 2024, you will now have 100 calendar days to return or exchange. T&C's still apply.
We accept returns of all unused products, excluding underwear and food items.
This means you can return climbing safety equipment, however this must be in original packaging and strictly unused.
Ropes must not be unpacked or uncoiled.
All equipment is checked thoroughly before being refunded or exchanged.
We remain the right to refuse a return/exchange if any of these t&c's are not met.
HOW TO RETURN MY ORDER?
Please circle RETURN or EXCHANGE written at the bottom of the picking slip you received with your order.
If requesting an exchange please write the new size you require.
If you no longer have your picking slip then simply write your order number and your request on a piece of paper.
Please make sure to return everything unused, as new with original labels/tags and with all original packing undamaged or unaltered.
Please do not apply tape directly on the shoebox but return it in a plastic bag or outer box.
We recommend using additional packaging to ensure the item is not damaged during transport.
If the product, including its packaging, is not returned in a suitable condition, we reserve the right to refuse the return.
Please send back to the following address:
EpicTV
Unit 8, Whitehall Trading Estate
Gerrish Avenue
Postal code: BS5 9DF
City: Bristol
United Kingdom
This address is also listed at the top of your picking slip. For peace of mind we recommend using a tracked service.
Please note: You are responsible for the cost of all returns to our warehouse in the UK including any customs tax or duty during the import.
As soon as we have received the goods, our warehouse team will check and process the return or exchange.
Once processing is complete, we will notify you via e-mail.
Refunds will be issued using the same payment method you used when you placed the order.
Please allow up to 5 business days from receipt of a return for us to process it and issue your refund.
Exchanges will be dispatched within 24 hours of procesing.
INTERNATIONAL ORDERS
WE DO NOT OFFER EXCAHNGES FOR INTERNATIONAL ORDERS
PLEASE MAKE A RETURN CLAIM FOR A REFUND AND MAKE A NEW ORDER FOR THE EXCHANGE SIZE.
In order to avoid customs duties on returns, please mark all returns made from an EU and NON-EU country clearly as '' RETURN GOODS'' and indicate a minimum value of €5.
Unfortunately, we're unable to pay or reimburse import taxes or duties in case any are nevertheless levied, so please follow the above instructions carefully.
